WhatsApp auto-reply messages for business: 30 samples to copy (English and Hindi)

A good WhatsApp auto-reply does three things in one or two lines: it says thanks, it says when a real person will reply, and it gives one next step, like a booking link or a short menu. Below are 30 messages you can copy as they are, in English and Hindi, for greetings, after-hours, common questions and follow-ups. Swap the words in [brackets] for your own.

How to set up auto-replies in the free WhatsApp Business app

Open WhatsApp Business, go to Settings (on iPhone) or the three-dot menu (on Android), then Business tools. You'll find three tools:

1. Greeting message. Goes out on its own when someone messages you for the first time, or after about 14 days of no messages.
2. Away message. Goes out on its own outside the hours you set, so nobody waits in silence at night or on a holiday.
3. Quick replies. Saved answers you send yourself by typing "/" in a chat. They're fast, but not automatic.

Menu names change a little between app versions, so if you don't see a label, search the settings for "greeting" or "away".

Where the free app stops: it can't answer a real question, book a slot or follow up a day later. For that you need the WhatsApp Business API connected to a follow-up flow. That's the part we set up for clients.

Greeting messages (English)

1. Hi! Thanks for messaging [Business name]. We'll reply within [10 minutes] during working hours. To book now, tap here: [link]
2. Hello, and thanks for reaching out! Tell us what you're looking for, and we'll send prices and timings right away.
3. Hi! You've reached [Business name]. Reply 1 for prices, 2 for timings, 3 to book an appointment.
4. Thanks for your message! A real person from our team will reply shortly. Meanwhile, here's what we offer: [link]
5. Hi! Welcome to [Business name]. Which of these do you need help with: [service A], [service B] or [service C]?
6. Hello! Thanks for choosing [Business name]. Share your name and a good time to call, and we'll take it from there.
7. Hi! We got your message. Most questions get answered here in minutes: [FAQ link]. We'll still reply personally.
8. Thanks for writing to us! Our working hours are [10am to 8pm, Monday to Saturday]. We'll reply as soon as we're in.

Greeting messages (Hindi)

9. नमस्ते! [Business name] को मैसेज करने के लिए धन्यवाद। हम [10 मिनट] में जवाब देंगे।
10. नमस्ते! आपका मैसेज मिल गया है। अपॉइंटमेंट बुक करने के लिए यहाँ टैप करें: [link]
11. नमस्ते! बताइए, हम आपकी क्या मदद कर सकते हैं? 1 कीमत, 2 टाइमिंग, 3 अपॉइंटमेंट
12. धन्यवाद! हमारी टीम जल्द ही आपसे बात करेगी। तब तक हमारी सेवाएँ यहाँ देखें: [link]

Away messages, for after hours (English)

13. Thanks for messaging [Business name]! We're closed right now. We open at [10am] and will reply first thing.
14. Hi! We're away for [Diwali] until [date]. Your message is safe with us, and we'll reply when we're back.
15. Thanks for reaching out! It's after hours, but you can still book a slot here: [link]
16. Hello! We're closed on Sundays. We'll reply on Monday morning. For anything urgent, call [number].
17. Hi! Our team is offline right now. Leave your name and what you need, and we'll get back to you by [11am] tomorrow.

Away messages (Hindi)

18. नमस्ते! अभी हमारा ऑफिस बंद है। हम कल सुबह [10] बजे आपको जवाब देंगे।
19. धन्यवाद! हम अभी उपलब्ध नहीं हैं। आप यहाँ अपॉइंटमेंट बुक कर सकते हैं: [link]
20. आपका मैसेज मिल गया। रविवार को हम बंद रहते हैं, सोमवार सुबह जवाब देंगे।

Quick replies for common questions

21. /timings: We're open [10am to 8pm, Monday to Saturday]. Sundays by appointment only.
22. /location: We're at [address]. Here's the map: [Google Maps link]. Parking is available [nearby].
23. /price: [Service] starts at [₹ amount]. The exact price depends on [what it depends on]. Want a quick quote?
24. /book: You can pick a time here in under a minute: [link]. You'll get a confirmation right away.
25. /payment: We accept UPI, cards and cash. For bookings, a small advance of [₹ amount] confirms your slot.

Follow-ups, for leads who went quiet

26. Hi [name], just checking in. Did you get a chance to look at the prices I sent? Happy to answer any question.
27. Hi [name], we have two slots open this week: [day, time] and [day, time]. Should I hold one for you?
28. Hi [name], here's what [a customer like you] said after their visit: "[short review]". Want to book?
29. Hi [name], quick question: is [service] still something you're looking for? A simple yes or no helps us.
30. Hi [name], I won't keep messaging. If you need us later, just reply here and we'll pick it up. Have a great week!

Three rules for any auto-reply

• Say when a human will reply. "Shortly" means nothing. "Within 10 minutes" or "by 11am tomorrow" sets the right expectation.
• Give one next step. A link, a menu or one question. Never a wall of text.
• Keep the promise. If the message says 10 minutes, reply in 10 minutes. A broken promise does more harm than no auto-reply.

Common questions

Does a WhatsApp auto-reply work when my phone is off? In the free app, auto-replies depend on your phone being online. With the WhatsApp Business API, replies run from a server, so your phone can be off.

Can I send a different auto-reply for each question? Not in the free app. It sends the same greeting to everyone. A follow-up flow on the API can answer each question differently and hand the rest to your team.

How many follow-ups is too many? We stop after four messages over about a week, or as soon as someone says no. Message 30 above is a polite way to close the loop.

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Want replies that answer real questions and follow up on their own, without you watching the phone? Book a call and we'll show you how it would work for your business.